FAQs

What is Ayiti Air Anbilans?
Ayiti Air Anbilans is an emergency medical helicopter service that transports patients in need of emergency medical care.

Who is it for?
Ayiti Air Anbilans is for any patient in need of critical care intervention and transport to an alternative hospital.

Where does it go?
Ayiti Air Anbilans flies throughout most of Haiti.

How do I know I need a helicopter transport?
A doctor, trained police officer or emergency first responder will decide if a patient needs emergency helicopter transport and they will call Ayiti Air Anbilans.

How can I call for a helicopter?
Only doctors, trained police and emergency first responders can call Ayiti Air Anbilans for a helicopter to transport a patient. Call 116 or go to the closest hospital and ask your doctor if the helicopter can help you.

How much does it cost? Who pays?
The cost of Ayiti Air Anbilans transport is based on the actual distance a patient is flown. Costs can be $7,500 – $10,000 USD, but people who buy a membership to Ayiti Air Anbilans will not have to pay for the flight. Patients who do not have a membership will pay based on personal ability, grants and access to donations. It is important to remember all Ayiti Air Anbilans transport decisions are made solely on medical need.

What if I can’t pay for the flight?
Ayiti Air Anbilans is a nonprofit foundation and will work with you to determine an affordable solution. Ayiti Air Anbilans will transport you even if you have no ability to pay.

What if I can’t pay the hospital where I’m taken?
Ayiti Air Anbilans will only transport you to a hospital that has accepted you and your financial arrangements based on the agreement between your doctor and the receiving staff at the destination hospital.

Will the helicopter take me wherever I want to go? Who decides?
Ayiti Air Anbilans takes patients to the hospital or facility best equipped and available to receive them, generally determined by the referring doctor in agreement with the patient. Our call center will confirm acceptance by a receiving hospital before we pick up the patient.

Will the helicopter take me to the United States or somewhere else?
At this time, Ayiti Air Anbilans only flies within Haiti.

Who decides what help I will have at the hospital I’m taken to?
The medical team who receives the Ayiti Air Anbilans transport patient will determine the best available care plan to meet his or her needs.

How will I get back home?
After treatment is complete, patients are responsible for their own transport home.

What care can I expect in the helicopter?
Ayiti Air Anbilans provides critical care with highly trained clinicians and the latest in medical technology, supplies and medications.

Who flies in the helicopter?
Ayiti Air Anbilans typically flies with a pilot, nurse and paramedic. This ensures the highest level of care delivered to every patient. Usually, an Haitian EMT trainee is also on board.

What do I do if I see a helicopter landing?
Go inside or back away from the helicopter as far as possible or at least 50 meters. That’s half the length of a football field. No one should ever stand closer than 50 meters to the helicopter. Always maintain a safe distance to avoid any flying debris. Hold children and animals to keep them away!

How can I help the pilot when I see a helicopter?
Stay back from the helicopter at least 50 meters and also keep back children, animals and other people. The helicopter cannot land until everyone is a safe distance from the landing area.

When is it safe to go close to a helicopter?
Only come close to the helicopter if the pilot speaks to you directly and tells you it is safe to do so. Always listen to what the pilot or crew is saying and follow their directions. Never approach a helicopter when the engine is on.

Does Ayiti Air Anbilans fly 24/7?
Ayiti Air Anbilans call center/dispatch receives calls 24/7. However due to legal and technical limitations, Ayiti Air Anbilans can only fly during daylight times for now.